The Impact of global best practices implementation to the development of Government Health Service Centers in Jordan

Abstract

It is generally agreed that human resources are the single most significant feature of any firm. Furthermore, they are an indispensable factor in achieving both excellence and commercial success. as well as this, human resources, which are the most precious asset, are now the source of the long-term competitive advantage of a firm. The current focus on the employee as the organization's primary source of human capital management is likely where the interest in empowerment originated. The primary objective of this study is to demonstrate both the significance of employee empowerment in any type of company and the impact that empowerment has had on the growth of governmental service centres in Jordan. Using quantitative research methodology, the study recommends the necessity of three things: Work to increase citizens' awareness of the quality of services provided through government service centers; Attention to raising the level of quality of services provided through government service centers and providing all needs and capabilities; Interest in developing the capabilities of workers in government service centres in Jordan by providing courses and training programme; and Interest in developing the capabilities of workers in government service centres in Jordan by providing courses and training programme.