A QUALITATIVE ENQUIRY OF OBSTACLES TO ADEQUATE PERFORMANCE AMONG MUNICIPAL EMPLOYEES

Abstract

A qualitative enquiry was carried out by administering 5 interview questions to residents of Tembisa in Gauteng Province, South Africa to determine factors that are responsible for the non-payment of municipal service fees. The enquiry was part of a survey in which information was gathered from 544 residents of various townships in Gauteng Province. Saturation was attained after conducting individual in-depth interviews with 12 participants. The enquiry found that the underlying causes of nonpayment were poor motivation, a lengthy time taken for resolving account-related enquiries (longer than 5 working days), and a short duration of residence in Ekurhuleni (10 years or less).