Impact On The Product Quality And Customer Attitudes In The Baking Industry Toward Product Quality Improvement

Abstract

This study set out to assess a Bekasi bakery's efficiency from the perspective of the quality of its products and services as perceived by its clientele. When discussing the manufacture of bakery items, the food sector has a unique position among the processing industries. The authors of this study were motivated to investigate the causes of the wide range of product quality available on the market, so they conducted a comparative analysis of the quality control methods most commonly used in bakery plants, as well as other "convenient" methods, to highlight the limitations of these approaches and to argue for the benefits of using them to better test product quality.