Academic Information System Management to Improve Quality Student Services

Abstract

This dissertation research is motivated by the problem of weak servers often going down if the website provided when accessed cannot be opened due to internet network problems (errors), slow input of grades from course lecturers into the academic portal system according to the time given, taking student study plans (KRS), there are still students who do not fill in the KRS at the specified time, the KHS (Study Result Card) does not come out when the KRS registration time has arrived, students cannot take semester courses, the reference is the previous semester's KHS, an alternative is for students to be able to fill in the KRS during registration, students forget their password, so students have to go to the operator directly to be able to open it again, human resources are still not optimal in providing information to students about academics, learning facilities and infrastructure, the quality of some lecturers is still low and the effectiveness of education in general is still lacking. The aim of this research is to obtain an overview and analysis of academic information system management in improving the quality of student services. This is in line with the opinion of Henry Fayol who said that management is a process consisting of activities for planning, organizing, directing, coordinating and controlling. The method used is a case study method with a qualitative approach. Results of research on academic information system management in improving the quality of student services in the form of online and offline campus academic administration. In conclusion, academic information system management in improving the quality of student services has been implemented objectively, measurably, transparently and accountably and academic information system management policies in improving the quality of student services have fulfilled the principles of planning, organizing, coordinating. and control (controlling) and has implemented quality principles and culture both factually, conceptually, contextually and value-based, although in its implementation there are still several obstacles.